Information We Collect From You and How We Use It
The information you give to Fidelis is used to provide you with personalized content and to continually improve the convenience and functionality of this Site for our customers. In general, you can visit Fidelis on the World Wide Web without telling us who you are or providing us with any information. If you wish to create an account on the Site, you will be asked to register and provide demographic, personal, and commercial information. We collect the domain names (not the e-mail addresses) of all visitors to our Site to measure the number of visits, pages visited, average time spent on the Site, etc. We also collect the e-mail addresses of those who send us e-mail messages, but we will never sell those addresses to any other company.
When you provide us with personal or commercial information, you are agreeing to share that information with Fidelis. When you provide us with such information (for example, your name, company name, address, phone number, and other personal data; collectively, “Personal Information”), we will often let you know at the time of collection how we will use this information. For example, we may use information you have given us to provide a personalized service, ensure the proper delivery and billing of orders, inform you about our products and services, or measure the interest of visitors like you in the features of our products and website.
We may tailor our offers to you based on information you provide when you purchase products, from your responses to our online surveys, from information and behavior that may indicate your preferences, as well as information available from external sources. We may also conduct online surveys to better understand the needs and profiles of visitors to our website. When we conduct such a survey, we will let you know how we will use your responses at the time we collect them from you. Your participation in any of our surveys is optional. You are not required to respond to a survey in order to visit our Site or take advantage of any of its features.
When you place an order through our Site or online services, we will collect the following Personal Information to properly process your order: your name, company name, address, phone number, e-mail address, shipping information, and purchase order information. We will use reputable companies to verify your credit card information and creditworthiness before billing your account. Where applicable, we will also share your shipping information with the delivery service you request.
Fidelis may also automatically gather certain information, stored in log files, which does not identify you. For example, we may use website analytics tools on our Site to retrieve information from your browser, including the website you came from, the search engine and the keywords you used to find our Site, the pages you view within our Site, your browser add-ons, and your browser’s width and height. We may also use technologies such as cookies and web beacons (described below) to collect information about the pages you view, the links you click, and other actions you take on our Site. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses. We may combine information you give us with other information from our sources, transactions, and communications. This may include, but is not limited to, information from our products and applications or other interactions that you may have with Fidelis. We may also combine that information with data that is publicly available and data from third parties.
We do not knowingly collect or solicit Personal Information from children under 13.
Use of Your Personal Information
Fidelis collects and uses your Personal Information to operate and improve its Site, its products, and its services. These uses may include providing you with more effective customer service; making the Site or services easier to use; and performing research and analysis aimed at improving our products, services, and technologies.
We also use your Personal Information to communicate with you. We may send certain service communications such as welcome letters, order confirmations, information on technical service issues, information on our products and services, and functionality and security announcements.
Please note that Fidelis will fully cooperate with law enforcement and other governmental agencies to identify those individuals who use our Site for fraudulent or other illegal activities.
We may also disclose Personal Information as part of a corporate transaction such as a merger or sale of assets.
Security of Your Personal Information
Fidelis is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. However, like other companies, Fidelis cannot guarantee the security or confidentiality of the Personal Information you provide to us.
Any Personal Information that you provide to us may be stored on our computer network servers. You may have the ability to view or edit your Personal Information on line. In order to help prevent your Personal Information from being viewed by others, you will be required to sign in with your credentials (username and password at the minimum). To help protect your accounts and Personal Information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer or mobile device with anyone, you should always log out of the Site before leaving such computer or mobile device to protect access to your Personal Information from subsequent users.
Our Site may use “cookies” to enable or help you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
When you sign in to the Site using your personalized credentials, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the Site without having to sign in again on each page.
You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Site and services that depend on cookies.
If you choose to accept cookies, your browser may give you the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated.
Use of Web Beacons
The Site may contain electronic images known as web beacons—sometimes called single-pixel gifs—that may be used to assist in delivering cookies and allow us to count users who have visited pages on the Site. We may also include web beacons in e-mail messages in order to determine whether messages have been opened and acted upon.
Fidelis may also employ web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our Site.
Fidelis Animal Health, Inc.
675 Highway One
North Brunswick, New Jersey 08902